By using the Renation app and website, you are agreeing to be legally bound by these terms as modified from time to time (known as “Terms”). Before using the Renation app and website, it is your responsibility to read our Privacy Policy and to inform us if you do not want us to collect information about you, and reject any cookies.

The payment processing platform on the Renation app and website are powered by Stripe, Inc. Every payment transaction made on the Renation app and website includes a non-refundable charge paid to Stripe. All sales are final.

Rights

All intellectual property rights, including copyright, in the content displayed on the Renation app and website (known as “Content”) belong to Renation or its licensors.

Use of contents

The Content used on Renation app and website may only be used for your personal, non-commercial use. You agree not to download, copy, reproduce, modify, store, archive, show in public, redistribute or commercially exploit in any way any part of the Content without the prior consent by Renation. You agree not to use the Content for any illegal or improper purpose, nor for any purpose which might infringe the rights of others or which might harass or cause inconvenience or distress to any person. You also agree to abide by all copyright notices and restrictions attached to the Content and not to remove or alter any such notice or restriction or alter the Content in any way.

Limitation of liability and disclaimer

The Content for the Renation app and website is sourced from a wide range of sources and it includes facts, views, opinions and information likely to be of interest to different users. While all reasonable care is taken, we do not guarantee the accuracy, completeness, timeliness, performance or fitness for any particular purpose of the Renation app and website and the Content, nor do we endorse or accept any responsibility for any views, advice, recommendations or opinions expressed on the Renation app and website.

The Content should only be used for your general information and use and not by way of specific recommendation or advice as your circumstances are different to other users.

Before taking any action or decision based in whole or in part on the Content, you should always make your own independent checks of any information that is important in making such decision or taking such action. You should also seek professional advice in appropriate circumstances (such as medical advice.)

Renation does not give any warranties in respect of the Content used on the Renation app or website. All implied warranties or duties are excluded save if and to the extent that they may not lawfully be excluded.

Renation is not liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from your use of, or inability to use the Renation app or website or the Content or from any action taken, or omitted to be taken, as a result of using the Renation app or website or the Content.

To the fullest possible extent allowed by law, you agree that Renation will not be liable to you and/or any other person for any consequential or incidental damages (including but not limited to loss of profits, loss of privacy or for failure to fulfill any duty) or for any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Renation app or website or the Content or to any breach of the terms by Renation.

Credit Packages

All regular credit packages and drop-in purchases offered by RENATION are listed below:

RENATION may offer promotions periodically at their discretion. Should the promotional packages or classes be offered with differing expiration dates than the regular classes or packages, the promotional expiration dates will prevail. Renation reserves the right to amend the class or credit package name, price, and expiration date at their discretion. Should any disputes arise in regards to the class or credit package name, price, or expiration date, any decision made by Renation shall be final and binding.  

Locker Rentals

All Items deposited in the Locker(s) by the Renter are deposited entirely at the Renter’s own risk in all respects and neither Team Renation Limited (the “Company”) nor the Registered Owner for the time being of the Premises in which the locker(s) is located (the “Owner”) shall be liable for any damage or loss caused to such Items whether by reason of the Company’s or the Owner’s negligence or otherwise howsoever.

The Company has the right to stop the Renter from opening the locker(s) when the Company deems it necessary in order to protect the interest of or prevent risk or loss to others.  The Company shall not be held liable for any damages resulting from such action.

The Renter shall be solely responsible for any and all loss or damage to the contents of the Locker(s); neither the Company nor the Owner shall be liable for the same in any way whatsoever.

Locker(s) are non-refundable, and non-transferrable. The Renter is not allowed to assign, sublet or underlet the Locker(s) to any other person.

If the Renter forgets or loses the key to the Locker(s), the Renter should report to our Customer Service Representatives. The Renter should settle an administrative fee of HK$100 before collecting a new set of keys and the items.  The Company shall not be responsible for any loss or damage upon opening of Locker(s) whether resulting from false reports or from any other causes whatsoever.  If the Renter fails to prove his/her identity, the Company reserves the right to dispose of the Items deposited in whatever way it deems fit and the Company shall not be liable to the Renter and any other person for any claims whatsoever in respect of such action.

If the Renter fails to claim and collect the items within the rental service hours, the Company may, without prior notice to the Renter, open the Locker(s) and remove the Items from the Locker(s).  The Company reserves the right to dispose of the Items deposited in whatever way it deems fit and the Company shall not be liable to the Renter and any other person for any claims whatsoever in respect of such action.

The Company shall be entitled from time to time to add, delete or amend the provisions of these Terms and Conditions by notice posted at or near the Locker(s), and such addition, deletion or amendment shall be deemed to be conclusively binding on and accepted by the Renter with effect from the rental period commencing immediately after the posting of such notice.

Changes to the Terms & Conditions

Renation reserves the right to make changes to any part of Renation app and website, and to add to or change these Terms or the Privacy Policy. It is your responsibility to refer to the Terms and Privacy Policy. Every time you access the Renation app and website, you agree to be bound by the Terms and the Privacy Policy as varied or amended from time to time.

Hong Kong Law

By accessing the Renation app and website you agree to accept that these Terms are governed by and construed in accordance with the laws of Hong Kong. You also accept the exclusive jurisdiction of the Court in relation to any dispute that may arise in connection with these Terms or your use of the Renation app and website or arising in any way from the Content. 

Refund

All refunds will be charged a 3.5% service fee.

Renation reserves the right to amend any class, credit package, or promotional package name, price, and expiration date at their discretion. Renation also reserves the right to terminate any existing class, credit packages, or promotional packages at their discretion without prior notification. Should any disputes arise in regards to any class, credit package, or promotional package name, price, or expiration date, any decision made by Renation shall be final and binding.